client relations ManagerNAP Solutions Inc.

CLIENT RELATIONS MANAGER
 
Primary Responsibilities:
Manage and nurture relationships with clients, including business owners and executive-level contacts
Serve as the primary point of contact for client communications and escalations
Ensure client needs are identified, communicated, and addressed in a timely and professional manner
Coordinate with internal teams to ensure successful delivery of services and solutions
Monitor client satisfaction and implement improvements based on feedback
Handle sensitive client concerns with professionalism, confidentiality, and diplomacy
Work closely with cross-functional teams (e.g., submissions, legal, operations) to ensure smooth and effective client experiences
Report regularly to senior leadership on client-related updates, issues, and performance
Qualifications:
Bachelor's degree in Business Administration, Communications, Marketing, or a related field
Minimum of 2-3 years of experience in a managerial or supervisory role, preferably in client relations, customer success, or account management
Proven experience in handling high-level client communications, including business owners or executives
Fluent in English with strong active listening and interpersonal skills, especially when engaging with clients from different nationalities
Excellent written and verbal communication skills
Strong problem-solving, conflict-resolution, and negotiation skills
Ability to manage multiple client accounts or concerns simultaneously
Proficient in using CRM tools, Microsoft Office, and Google Workspace
Professional, proactive, and client-focused with strong attention to detail
Must be able to work independently and thrive in a fast-paced, collaborative environment