client Operations representativeInsight Enterprises, Inc.

Client Operations Representative
Mandaluyong - Philippines
Position Overview
The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.
What will you do at Insight
The Client Operations Representative will be responsible for developing efficient practices to serve business needs.
Work on special projects for clients and sales force as needed.
Attend Company, vendor, and publisher trainings and webinars, as directed.
Build relationships with other Insight departments and increase efficiencies where applicable.
Prioritize and respond to incoming client calls and emails
Research technical information on product requests and ensure access to procurement.
Responsible for correct and accurate order processing.
Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
Research technical information on product requests and ensure access to procurement.
Ensure special bid pricing is applied and correct cost is captured on every order before order is released.
Ensure contract compliance
Request and/or set up new client sold-to's, bill-to's, and ship-to's as needed.
Manage pricing (agreement manager, contract module) and work with vendors on special pricing.
Assist clients with their web accounts with Insight.
Ensure correct and accurate order fulfillment
Responsible for RMA management, credit re-bills and collections facilitation.
Follow-up on all open client returns in a timely manner.
Follow through to make sure the replacement order (if applicable) is placed and shipped.
Positive interaction with Customer Service /Purchasing on RA/Replacements.
Keep sales force informed of any problems and final resolution of issue.
Provide order status for client base.
What you'll need to join Insight
Preferably Bachelor's Degree in any course
College Level
Some experience in customer service, operations, and other related experience.
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers
organizations of all sizes with Insight Intelligent Technology SolutionsTM and
services to maximize the business value of IT. As a Fortune 500-ranked global
provider of digital innovation, cloud/data center transformation, connected
workforce, and supply chain optimization solutions and services, we help clients
successfully manage their IT today while transforming for tomorrow. From IT
strategy and design to implementation and management, our 11,000 teammates
help clients innovate and optimize their operations to run smarter. Discover more at
insight.com.
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology
SolutionsTM for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider
500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of
the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner
Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the
2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business
Journal 2019 list of Best Places to Work (Extra Large Business)• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the
Responsible Business Alliance Proforma to include PCM, Inc. for fiscal year ended
Dec. 31, 2018
Insight is an equal opportunity employer, and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, national
origin, disability status, protected veteran status, sexual orientation or any other
characteristic protected by law.
Today's talent leads tomorrow's success. Learn about careers at Insight:
jobs.insight.com.
Insight Enterprises, Inc.

Mandaluyong City, Metro Manila
Permanent
Full-time