cleaning manager for Serviced accommodation (short term rental)Officium (BPO) UK Ltd

Job Title: Cleaning Operations ManagerDepartment: Cleaning Manager for Serviced Accommodation (Short Term Rental)Reports To: Operations ManagerPurpose of the RoleTo ensure all properties managed by our clients meet the highest standards of cleanliness and guest satisfaction by overseeing cleaning operations, managing team performance, and leveraging technology and AI tools for efficiency and quality control.Key Responsibilities1. Daily Operations Management
Oversee and coordinate all cleaning activities across assigned properties.
Send daily reminders and schedules to cleaning teams.
Monitor task completion through digital checklists and automated notifications.
2. Quality Assurance & Compliance
Conduct regular inspections using photo/video documentation.
Ensure adherence to cleaning SOPs and safety standards.
Validate VIP Guest Cleaning Checklists and acknowledgement forms.
3. Tech & AI Utilization
Use Slack integrations for real-time task tracking and alerts.
Manage digital checklists and cloud-based reporting tools.
Utilize AI-powered scheduling tools to optimize cleaning routes and staff allocation.
4. Reporting & Analysis
Generate daily, weekly, and monthly reports on cleaning performance, compliance, and guest feedback.
Use data visualization tools (e.g., Google Data Studio, Power BI) to present trends and KPIs.
Perform root cause analysis for recurring issues and propose actionable solutions.
Track cost efficiency and resource utilization using digital analytics tools.
4. Issue Resolution & Communication
Respond promptly to cleaning-related complaints and tickets.
Coordinate with Service Associates and other departments for problem-solving.
Document property damage or maintenance issues with clear evidence.
5. Special Cleaning Tasks
Organize "Setup Cleans" for new properties and "Exit Cleans" for offboarding.
Manage rubbish collection and disposal schedules efficiently.
6. Reporting & Documentation
Maintain accurate digital records for audits and performance reviews.
Generate weekly and monthly reports using automated tools.
Required Skills & Qualifications
Strong organizational and leadership skills.
Excellent communication (WhatsApp, Slack, email).
Familiarity with digital platforms (Google Workspace, Slack).
Ability to learn and adapt to AI tools for scheduling, quality control, and reporting.
Basic data analysis skills for interpreting AI-generated insights.
Willing to work onsite at our BGC office with UK flexible hours
Performance Metrics
100% compliance with cleaning schedules and checklist submissions.
Timely resolution of complaints and issues.
Positive guest feedback on cleanliness and property condition.
Effective use of tech and AI tools to improve efficiency and reduce errors.
Officium (BPO) UK Ltd

Taguig City, Metro Manila
Temporary
Full-time