clark | Customer Service Representative - travel & accommodations | aug 28, 2023 |Majorel (Formerly Arvato Bertelsmann)

Job Description
We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance - essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real Majorel difference lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile - all pulling together as One Team. It's the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
Position Summary:
The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
Overall Responsibilities:
Handle pre and post reservation inquiries by phone, e-mail and fax
Handle customer requests by phone and e-mail
Modify, change and/or cancel existing reservations
Make outbound calls to hotels/guests to arrangement special requests
Act as liaison between guest and hotel to resolve complaints
Manage relationships with hotels by providing high levels of customer service and account management support.
Job Requirements:
Excellent communication skills in language required
Typing 30 words per minte
Conflict Resolution Skill
Proficient in the lanuage required
Cusotmer service Skills
Telephone Etiquette
Problem solving
Sense of responsibility
Independent and customer friendly.
Experienced with Customer Care, internet and hotel industry preferred
Available for changes in shift schedule on a monthly rotation schedule or as business needs require
Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race,color,creed,religion,sex,gender,genderidentity,sexualorientation,maritalstatus,politicalaffiliation,union membership,nationalorigin,ancestry,citizenshipstatus,veteranstatus,age,physicalormentaldisability,genetic informationoranyotherstatusprotectedbyapplicablefederal,stateorlocallaw.Equalemploymentopportunity willbeextendedtoallpersonsinallaspectsoftheemployer-employeerelationship,includingrecruitment,hiring, upgrading, training, promotion, transfer, discipline, layoff, recall andtermination.