cib - commercial card | cardholder Service account specialist iii (440) - manilaJPMorgan Chase

Job Description:
Working at JPMorgan Chase & Co. means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next−for you and for us. JPMorgan Chase & Co., a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.
Individual will be responsible for development of relationships with multiple clients while handling their servicing needs. Responsibilities include: resolving routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense reporting needs. Individuals will also serve as an account manager in this role assisting clients with reports, assisting with new products and coaching over the phone concerning these products, as well as suggesting best practices based on client needs. Individual needs the ability to work independently and the ability to provide solutions to the client.
Work Schedule: WHEM shift (9pm/10pm start time) weekends off during training; post Go Live will be 24x7
Work during US/PH Holidays with flexible schedules (12x4 and 9x5 shifts)
Qualifications:
Excellent communication skills - both verbal and written
Advanced knowledge of Excel, Word, and Outlook a plus
Project management also a plus
Must have ability to work professionally with different levels of management within the organization
Thrives under stress related deadlines
Strong analytic ability when researching client inquiries a must
Must possess strong problem resolution skills
Ability to develop positive, professional relationships which enhance the ability to achieve results
BA/BS college degree is preferred
Flexibility in ability to alter schedule and work overtime as needed
Previous experience working in a Call Center environment taking inbound and making outbound calls with at least 2 years experience
Consistent and top quartile Customer Satisfaction and Quality scores
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time