business transformation - Customer Service - reporting analystShopee

Job Description:
Provide stakeholders essential reports on a daily, weekly and monthly basis
Gather data from primary or secondary data sources and maintain databases/data systems
Interpret data and analyze results such as frequency of error, trends, and patterns using statistical techniques and provide ongoing reports
In-charge of creating, introducing and maintaining high-level, team-level, and entry-level performance reports/dashboards
Develop and implement strategies that optimize statistical efficiency and quality
Closely work with CS Operations to prioritize business and information needs
Locate and define new process improvement opportunities
Restructure reports by applying possible automations
Qualifications and Experience:
At least 2 years of experience in Business Analytics or any related field
Highly logical and has strong mathematical reasoning
Excellent in MS Excel and other Analytical tools
Experience in the eCommerce industry is a plus
MySQL database knowledge and VBA programming is a plus
Shopee

Philippines
Permanent
Full-time