business process Outsourcing bpo representative v (commission and incentives))Telus

Description and Requirements
Main Responsibilities
Receive, investigate and resolve inquiries/reports; check against criteria and confirm payments in adherence to commission guidelines.
Respond to queries on channel commission payments and work with others as required.
Process adjustments and reversals through system input.
Update associated files.
Validation of Hardware so as units will be paid only once
Investigate Retail inquiries, ensuring their payments with adherence to Retail guidelines
Recovering overpayments
Results or Outcome
Accurate resolution of commission payment errors in accordance with established procedures and timelines.
Queries from channel partners, sales representatives and others are responded to in accordance with established procedures.
Key Job Requirements
SKILLS & KNOWLEDGE
of channel partner payment procedures
of job related systems and databases
of common business software applications
has a banking background or accounting background
EFFORTS
focus on computer monitor and keying for processing of payment inquiries and viewing details
RESPONSIBILITY
to ensure channel partners/sales representatives commission payments inquiries are addressed and resolved or forwarded to others for resolution in accordance with established procedures
Additional Job Description
Key Purpose
To respond to channel partners/sales representatives' commission payment inquiries related to the sale of TELUS products/services in accordance with established procedures.
Required Language(s) English
Telus

Philippines
Permanent
Full-time