business partner - specialist, Customer successConcentrix

DescriptionJob DescriptionYou Have:2+ years of experience working in a customer servicePrior success in achievement of personal and team sales quota/goalsExperience in high-volume callingExperience learning new technology and dataProcess orientation and ability to follow call scriptsProblem solving skillsExcellent knowledge of MS Office programsExperience working with Salesforce.com or similar CRMExperience or willingness to work from homeYou WillManage high volume of customer contacts and communications through phone and email each dayUse contact search and productivity tools to verify contact information is accurateConduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completionDevelop a level of product knowledge to speak intelligently to customers and address specific objectionsDocument and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systemsCapture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usageWork with teams and management to promote a positive customer experienceOur Benefits/Perks:Health Insurance with Dental Coverage for EmployeesPaid Time offBereavement LeaveLife InsuranceGroup Personal Accident ProgramEmployee Assistance ProgramRewards and recognition programsWellness Incentive ProgramLearning and Development Programs
Concentrix

Makati City, Metro Manila
Permanent
Full-time