business Application Support specialistBoehringer Ingelheim

OUR COMPANY
At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective.
Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.
Description:
Responsible to efficiently and effectively support the user community of the applications under Enabling Services. Manage services for particular application area in an efficient and structured way as well as following up on the next service level. Ensure high-quality support for established processes and services on operational level in coordination with GBS Ingelheim colleagues.
Tasks & Responsibilities:
Process incoming queries (either via chat/call/e-mail) from key/end-user community.
Ensure a timely support for any business process related questions, errors, and/or suggestions for improvement or any single service requests.
Analyze processes and system-errors, solve and/or forward complicated issues to business experts or IT colleagues for further resolution.
Participate and conduct regular alignment meetings, sprints, and focus calls with all involved stakeholders (e.g. Enabling Services team, business process experts, IT, and, key/end users).
Act as a point of contact for user administration and demand request task for business process or related application.
Efficiently manage and prioritize tasks to ensure Service Level Agreements.
Requirements:
A least a College Degree
Minimum of 3 year experience in Issue-Resolution (BPO or Shared Services)
Preferably with background in User Authorization, Quality Assurance and Quality Control or regulatory requirements related to data integrity knowledge/experience
Fluency in English (written and spoken), further language skills are an advantage
Experienced in Office 365
Knowledgeable in Ticketing System (i.e. ServiceNow)
Knowledge in GxP will be an advantage
Excellent communication and intercultural skills
Team player with strong analytical, interpersonal and negotiating skills as well as an independent way of working
Strong customer mindset combined with high service orientation, and proactivity
Able to work on a shifting schedule
WHY BOEHRINGER INGELHEIM?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.
In our Regional Operating Unit South East Asia and South Korea (ROPU SEASK) region, Boehringer Ingelheim is one of the fastest growing pharmaceutical companies with over 2,000 employees. We are an equal opportunity global Top Employer who takes pride in embracing diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, customers, and communities.
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READY TO CONTACT US?
Please contact our Recruiting Team: PH: +63 2 8876-6899;
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Boehringer Ingelheim

Philippines
Permanent
Full-time