bpo - Customer Service Representative (hybrid setup)Unity Communications

Your ability to naturally communicate with people while helping address their concerns is a gift-one that should be optimized and honed. No matter how long, your experience in helping deal with urgent or complex issues is exactly what we need for our customer-centric team here at Unity Communications.
As a Customer Service Representative, you respond to questions and problems surrounding our client's products and services. You're expected to effectively assist truckers and fleet owners using multiple channels and proprietary solutions. As long as you work efficiently at home or on-site, you're welcome to join our growing people-focused family!
Step up with us and submit your CV now!
How You Spend Your Eight Hours
Provide customer support via phone calls, live chat, email, and web portals
Perform and recommend actions to resolve urgent customer issues
Create and maintain customer profiles using proprietary account management system
Deliver satisfactory shipping and receiving services
Support payment data collection, billing, and invoice processing
What You Must Possess
Bachelor's degree in business, communications, or related disciplines
Customer service experience (at least a year) in BPO setup
Intermediate or expert-level skills in Excel
Excellent problem-solving skills
Proficiency in using relevant software, tools, and applications for smooth task completion
Attention to detail
Clear and effective verbal and written communication
Ability to adapt to changes and work in a dynamic environment
Superior time management skills
Ability to cooperate and contribute to group goals
Outstanding analytical and organizational skills
Ability to handle multiple tasks while maintaining quality output
What You Shall Receive
HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
Full-time position
Flexible work schedule
Hybrid work setup with on-site training
Salary of 27,000 package
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Unity Communications

Bacoor, Cavite
Permanent
Full-time