bpo associate Quality Specialist (alabang) - onsiteTASQ Staffing Solutions
Workplace: MetroManila, Manila, Muntinlupa
Salary: Agreement
Work form: Full time
Posting Date: 26/12/2025
Deadline: 07/11/2025
About the job Associate Quality Specialist (Alabang) | OnsiteResponsibilities:
Execute Transaction and call monitoring in line with agreed service quality plan.
Provide coaching and feedback to agents.
Perform RCAs and report findings to Operations to develop actions for mitigation.
Identify Training needs and work collaboratively.
Participate in calibration sessions to bring about consistency in evaluation.
Process transactions/take calls to remain hands on process domain.
Perform process audits to ensure compliance to SOPs.
Share audit outcomes during pre and post shift team huddles.
Requirements:
Bachelor's degree graduate, any field.
2 to 3 years of prior work experience.
Ability to work collaboratively and effectively in remote environments.
Eye for details Analytical Ability.
Collaborative partnership with other teams to bring about synergies.
Amenable to work full ONSITE in Alabang and shifting schedules
TASQ Staffing Solutions
Execute Transaction and call monitoring in line with agreed service quality plan.
Provide coaching and feedback to agents.
Perform RCAs and report findings to Operations to develop actions for mitigation.
Identify Training needs and work collaboratively.
Participate in calibration sessions to bring about consistency in evaluation.
Process transactions/take calls to remain hands on process domain.
Perform process audits to ensure compliance to SOPs.
Share audit outcomes during pre and post shift team huddles.
Requirements:
Bachelor's degree graduate, any field.
2 to 3 years of prior work experience.
Ability to work collaboratively and effectively in remote environments.
Eye for details Analytical Ability.
Collaborative partnership with other teams to bring about synergies.
Amenable to work full ONSITE in Alabang and shifting schedules
TASQ Staffing Solutions
Other Info
Muntinlupa City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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About the company
TASQ Staffing Solutions jobs
Unit 501 Cattleya Condominium, Salcedo St. 235, Legazpi Village, Makati City