bilingual Customer Service RepresentativeCALLHOUNDS GLOBAL BPO CORP

JOB DESCRIPTION
Memorizing the prices and features of each offer.
Confirming customers' language preferences as you assist them.
Addressing queries, complaints, and recommendations furnished by customers.
Redirecting customers to the pertinent department, if needed.
Deferring to management in instances of uncertainty.
Processing exchanges and refunds in ways congruent with our policies.
Providing customers with details of supplementary products or services that may suit their needs.
Monitoring call and mail histories to ensure that all customers have been assisted.
Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
Administering and receiving customer surveys on occasion.
Knows how to Speak in Mandarin like: Spanish, French, Italian, Japanese, Chinese, Korean, Russian, Arabic
Onsite for the meantime.
 
JOB QUALIFICATION
Knows how to Speak in Mandarin like: Spanish, French, Italian, Japanese, Chinese, Korean, Russian, Arabic
Onsite for the meantime.
 
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Others
Specialization
Customer Service
Mandarin Skills