bilingual Customer Service Representative - korean speakerTTEC

At TeleTech, we're all about the Human Experience. Elevated. As a temporary work from home Bilingual Customer Service Representative - Korean Speaking, you'll be part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Do you have a passion for helping others and giving them a peace of mind? In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers experience being just average or an exceptional one.
During a Typical Day, You'll
Bring your strong product and brand knowledge, goal setting experience, and passion to negotiate and close a sale, handle objections and rebuttals during customer interactions
Effectively recommend, quote, and negotiate product knowledge with customers to close the sale while identifying and handling all sale opportunities
What You Bring to the Role
Preferably at least 1 year of work experience in outbound/inbound Customer Service in a call center environment
Fluency in Korean - both spoken and written
Familiarity with Traditional and Simplified Korean is an advantage
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to next level
Achieved a High School Diploma or Equivalent Education
Computer savvy
The Equipment You'll Need (Temporary Work from Home set-up)
Have the right connection - a home internet connection of 15-20 Mbps (you may do a quick check through Fast.com)
Computer - we'll supply and deliver at your doorstep
Must be able to hard-wire (via ethernet cord) directly into your home modem
Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
An accessible office location at the 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension, Cainta, Rizal
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
TTEC

Cainta, Rizal
Temporary
Full-time