associate, Customer ServiceCollins Aerospace

Primary Responsibilities:
Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded
Receipt, review, and processing of customer orders, RFQs and exceptions in accordance with standard terms and conditions or customer contractual obligations
Extensive internal interface with various departments within the organization
Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately
Management of contracts to include assistance with customer delivery status inquiries. customer delivery expedite requests as needed
Responsible for assisting with timely payment from customers
Participate in continuous improvement initiatives
Documented success in maintaining a high level of ownership toward assigned responsibilities
Ability to train and develop others around them in areas of expertise
Non-traditional working hours may be required as needed: 2 HC for 1st shift (8am-6pm), 1 HC for 2nd shift (1pm-11pm) , 1 HC for 3rd shift (10pm-8am)
Basic Qualifications:
Bachelor's degree
OR in the absence of a degree, 6 years of relevant experience is required
Experience in resolving customer complaints and problems
MS Excel, Powerpoint, Word proficient
Strong numerical, written, and verbal communication and reasoning skills
Preferred Qualifications
SAP Knowledge
Experience working in a manufacturing set up
ACE, Six sigma continuous improvement experience
Reporting, database manipulation and/or VBA is a plus
Collins Aerospace

Tanauan City, Batangas
Permanent
Full-time