associate, Customer ServiceCollins Aerospace

Date Posted: 2021-05-17-07:00
Country: Philippines
Location: Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
Overview of Responsibilities:
Communicate positively, professionally and promptly with Customers.
Act as the voice of the Customer within the business to ensure their requirements are met and any complaints are effectively handled.
Manage number of Customer accounts, handling quote and order entry and maintenance
Handle Customer expedite request and resolve issues by developing internal relationships within Finance, Engineering, Supply Chain, Shipping, Pricing, ITC teams, Quality and Operations.
Customer specific open order book creation and alignment.
Resolve spares related warranty issues and Customer returns.
Work with customers to resolve their held orders to ensure quick turnaround time
Assist Credit Controller in resolution of overdue invoices by working directly with Customers on issues.
Work alongside Business Development and Integrated Material Management teams to support Customer requirements.
Additional tasks allocated by Customer Service Supervisor.
Preferred Qualifications:
Microsoft applications (Outlook, PowerPoint, Excel, etc.)
SAP knowledge
ACE, Six Sigma continuous improvement experience
Reporting, database manipulation and/or VBA a plus
Effective written and verbal communication
Bachelor's degree required for this position
Open for Day Shift Schedule
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team?
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:
Group HMO (Upon Hire)
Life and Personal Accident Insurance
Meal Provision
Rice Allowance
Transportation/Shuttle Services
Retirement Plan
On-Site Healthcare
and many more!
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this to read the Policy and Terms
Collins Aerospace

Tanauan City, Batangas
Permanent
Full-time