Application Support representativeTransUnion

What We'll Bring: The candidate will be responsible for the ongoing production support, operations, maintenance, and enhancements of various customer solutions/applications across countries within Asia Pacific in accordance to the prescribed Service Level Agreements. His interaction includes dealing with external customers and internal or cross-functional teams within TransUnion.
What You'll Bring:
Bachelor's Degree in Computer Science/Related engineering degree/MCA and equivalent work experience in a technical environment
Must have a hands-on, working experience of at least 2 years in a similar role, preferably following the IT Service Management framework. ITIL Certification is a plus
Must have support experience on web site development, back-end development or web services
Work experience should include troubleshooting, debugging, bug fixing, unit testing and quality assurance.
Good communication skills, both written or spoken, using both local HK language and English
Support/hands-on experience in Web Service, .NET, SQL is a must.
Experience in mobile development is a plus
Impact You'll Make:
Provide 2nd level of application production support to each participating countries of Asia Pacific through stand-by on call and remote system access support
Responsible for the diagnosis, repair, recovery, restoration and resolution of reported incidents within the prescribed SLA
Assist local IT/technical staff to deliver first level system application support
Monitor and maintain application systems health performance to each of participating countries of Asia Pacific to ensure stable system, processes are in good shape, and with minimal business operations interruption. If need be, report the issues in the solution/applications systems to improve performance, if there are any signs of degradation of the service or the solution/application systems
Provide software technical support to internal, external users including vendor software package support or TransUnion product upgrades
Perform root cause analysis, and identify, implement and document corrective and preventive actions/measures to escalated issues/problems
Execute service requests within the prescribed SLA
Perform other related duties as assigned
TransUnion Job Title
Rep III, Applications Support
TransUnion

Makati City, Metro Manila
Permanent
Full-time