analytics manager (lifecycle customer Marketing)RingCentral

Want to change the way work...works? This is your moment.
RingCentral Glip integrates messaging with video to make conversation, collaboration, and connection more meaningful than ever, no matter where or how people want to work.
Our Marketing team uses data, strategy, and creativity to share that story with the world in the most effective, relevant ways possible. As part of the RingCentral Marketing team, you will help plan, coordinate, implement and lead all aspects of the ways we share RingCentral's message with the world. You'll use data, technology, and creativity to target, communicate, measure, and adjust with precision- and share the story of a new, reimagined age of business communication with the audiences who want to hear it most.
We're as proud of our working environment as we are of our market success. You'll find all the training, opportunity, and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement.
RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We're not just changing the nature of communication and collaboration. We're winning, together.
This role will support the Lifecycle Customer Marketing, Adoption team. This team is tasked with improving our customers' return on investment in RingCentral solutions by enabling them to utilize all the benefits of being a RingCentral customer. We take a holistic view of the customer journey to drive automated activation, nurture, and growth initiatives to improve product adoption, engagement, and reduce churn. Some of these initiatives include data direction customer communications through email and in-product communication campaigns.
We are currently looking for an Analytics Manager to provide deep, insightful, take action on customer insights to the dynamic Adoption team and our cross-functional internal and external partners. The ideal candidate is a self-starter with a successful track record of "full-stack" analytics, from requirements gathering to data modeling and communicating insights that drive rapid growth for our growing suite of solutions. You will be an active member of a startup-style growth team, not a number-cruncher sitting on the sidelines.
Responsibilities:
Handle the project lifecycle for analytics initiatives for the Lifecycle Customer Marketing team
Drive analytical decision-making within the marketing department. Identify the data and structure analyses required to answer marketing questions and evaluate the performance of marketing programs.
Provide performance monitoring reports and identify trends
Work closely with business partners and cross-functional Subject Matter Specialists (SMEs) to elicit business requirements, facilitate review sessions and drive solutions
Distinguish user requests from the underlying business need to align with macro vision and strategy
Evaluate information captured from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding
Develop and maintain documentation related to developing and modifying business processes and systems
Must-haves:
5 years of Analytics experience with SQL and BI tools such as Tableau or MicroStrategy is a requirement
Advanced knowledge of software and spreadsheet applications, sophisticated formula and macro creation required (Excel - Macros, Pivot Tables, VLOOKUP)
Strong security and confidentiality practices with systems that handle sensitive data
Qualifications:
Bachelor's degree in Mathematics, Statistics, Economics, Business (or equivalent experience)
Ability to communicate effectively (written and verbally) with both technical and non-technical audiences at all levels of seniority
Project management skills with a passion for teamwork and collaboration
Be a self-starter who can deliver high-quality results while working in a fast-paced "startup within a public company" environment
Demonstrate strong Customer, Product, and/or Marketing Analytics and Reporting preferably with any stages of Customer Lifecycle (Awareness, Adoption, Usage, Retention, Care)
Applicants should be Filipino citizens or hold relevant residence status
Applicants should be willing to report in Mandaluyong
Nice-to-have:
In-depth experience with both structured and unstructured analytics systems (Hadoop, Vertica, Oracle, Python, R, Teradata, Segment, or similar)
Salesforce experience
Experience in the SaaS business is a huge plus
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life, and pet insurance
Flexible PTO
401K match and ESPP
Wellness programs including virtual yoga, bootcamp, meditation classes, and more
Paid parental leave
Milk Stork parental account
New parent gift box
Say hello to the future of work. And the end of the resume black hole.
We didn't create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it's free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on - and we look forward to connecting soon.
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center, and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RingCentral

Manila City, Metro Manila
Permanent
Full-time