analyst, Customer svcRaytheon Technologies

Date Posted: 2022-05-24-07:00
Country: Philippines
Location: Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
Job Description:
Process product returns and information in JDE and EnterpriseOne, which ever is applicable.
Update and monitor daily progress in RGA Monitoring file.
Create RGA LOB for Airbus and Boeing and any other customer respectively on a weekly basis.
Assist in generating department work instructions and guidelines.
Assist training newly hired employees.
Understand and enter complaints in iQMS and/or RGA system or database
Coordinate with different departments internally all information or request concerning an RGA unit or order.
Process CN connected to RGA unit or order.
Update and monitor RGA portal like iQMS, BSP, JDE, etc respectively or whichever is appropriate.
Monitor arrival of RGA units until it docks in the facility.
Coordinates with ImpEx incoming and outgoing RGA units.
Receiving
Screen PO and contract (if available) for any discrepancy and inconsistency.
Update JDE and EnterpriseOne fields for smooth order processing.
Inform other departments of order requirements and probably order risk.
Coordinate with internal & external customers Ph manufacturing requirements.
Follow instructions & guidelines set my management.
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets (KPI).
Handle complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Perform other duties as required by departmental procedures
Coordinates, communicates and monitor RGA orders
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:
Group HMO
Life Insurance and Personal Accident Insurance
Rice and Meal Allowance
Transportation/Shuttle Service
On-Site Clinic
Retirement plan
any many more!
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Raytheon Technologies

Tanauan City, Batangas
Permanent
Full-time