zoom 215: partner program Support specialistKMC Solutions, Inc.

Functional overview
The Partner Programs Specialist will be highly focused on developing, documenting and executing processes related to enrolling and onboarding Partners. You will be responsible for creating documents to support Distribution and Reseller Programs - both internal and external facing. As a complementary part of this role you will also act as a partner advocate across all internal business units. The Partner Programs Specialist will be expected to act as the main point of contact for partners and Channel Account Managers to help drive timely and accurate responses to partner concerns and/or inquiries. In addition, you will aide in creating and implementing programs and processes that will ultimately make it easy for partners to do business with Zoom.
This role is best suited for strategic thinkers with top organizational amp; process management skills who thrive in fast-paced environments.
Duties and responsibilities
Assist with enrolling, onboarding and enablement of Zoom Partners including, but not limited to, account creation, contract management, documentation, and education.
Identify opportunities to streamline processes and work to implement across functional groups.
Support Program launch activities, such as training and written communication
Assist with the development, management and dissemination of partner reporting and rankings for both internal and external stakeholders
Act as a partner concierge and help facilitate the review and resolution of all partner inquiries as they arise
Help drive data governance across systems to ensure accuracy
Proactively assess, clarify, and validate partner needs on an ongoing basis
Help manage potential channel conflict among partners by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement ;and deal registration process
Ensures partner compliance with partner agreements and program processes
Minimum competencies
Outgoing individual with a demonstrated ability to learn quickly and manage a range of diversified programs while maintaining consistency and optimal performance.
Ability to develop structured plans, actions and measurable metrics and effectively execute those plans
Highly collaborative, and partner-oriented professionally.
Strong bias to action and excellent time management and prioritization skills
Deep understanding of the partner ecosystem and program management
Exceptional verbal and written communication skills
Bring data driven methodology and quantitative analytical skills
High attention to detail with a keen focus on the partner experience
Results-driven, critical thinker, with a proven track record working in a fast-paced environment
Minimum qualifications
2 - 3 years of industry experience working directly with channel partners and channel programs within the cloud
A bachelor degree and prior work-related experience or equivalent
Bossjob

Taguig City, Metro Manila
Permanent
Full-time