voice support | Healthcare Account | with 21k signing bonusISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles and responsibilities:
Consistently follow up with doctors' offices to obtain signed orders for all patients using Medicaid and Medicare.
Maintain professional and persistent communication with healthcare providers to ensure timely return of completed forms.
Document communication logs, track pending orders, and manage updates in internal spreadsheets.
Collaborate with internal teams to ensure order completion aligns with service timelines and compliance requirements.
Requirements
Must have at least 6 months of BPO experience in a Voice account
US Healthcare Insurance experience is an advantage.
Excellent verbal and written English skills
Organized and keen to details
Willing to work in Buendia, Makati or Shaw Blvd, Mandaluyong
Amenable working night shifts
BenefitsWhat can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
ISTA Solutions

Mandaluyong City, Metro Manila
Permanent
Full-time