urgent: dynamic va with Customer Service & sales expertiseSmart Online Staff

URGENT: Dynamic VA with Customer Service & Sales Expertise
 
We want someone who can start right away.
 
Our team in Cebu is actively recruiting a skilled and full-time team member for our Australian-based moving and storage service. This role, with morning and day shifts available, offers a competitive compensation package, complemented by potential commissions. We're seeking an individual with a friendly and helpful demeanor, comfortable handling sales inquiries from incoming callers. An intelligent team player, someone who is process-driven yet open to innovative ideas. Quick thinking, real-time troubleshooting, and seamless collaboration within the team are essential. Logistics experience is advantageous, and a willingness to master various tools such as Citrix, Email, Excel, Teams, and Smart Sheet is crucial.
 
Join our proactive team, contributing to account management, storage movements, and sales/quoting with meticulous attention to detail.
 
Qualifications:
Extensive background in Customer Service & Sales
Excellent communication skills (verbal and written English)
Ability to step up and make innovative suggestions.
Strong team player with creative problem-solving skills.
Customer-focused mindset, capable of thinking ahead to ensure order completion.
Can think outside the box & detail oriented
Experience in logistics is advantageous but not necessary.
Willingness to learn and adapt to various software programs such as Citrix, Email, Excel, Teams, and Smart Sheet.
Ability to "go with the flow" at a moment's notice.
What We Offer?
Competitive salary and benefits (including HMO & Retirement Funds upon regularization)
Opportunity to lead and shape a high-performing team.
Continuous learning and development opportunities.
DAYTIME SHIFTS. Fixed schedule and fixed day off
Christmas and New Year Break
Up to 1 month leave credit
Long-term stable position for the right person
Trainings to different tools are provided
Additional Job Responsibilities:
Mainly focused on Sales & Customer Service Support
Respond to inquiries about products and services
Follow-up with customers through verbal communication and emails
Data entry, office administration, and account tasks
Coordinate between clients and different jobs
Generate quotes, process bookings in the system, and create reports
Handle and resolve customer issues confidently