urgent! Customer Service Representatives - lapu-lapu cityJohn Clements Consultants Inc. on behalf of Confidential

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations!
Our client is a global shared service centre providing finance, investments, contact centre, information technology, underwriting, actuarial, administrative and marketing services to companies around the world. They are a leading financial services group who puts customers' needs first by providing the right solutions on areas such as insurance, financial advice and wealth and asset management.
With the company's global headquarters in Canada and principal operations in Asia and the United States, they have served customers for more than 100 years and currently employs more than 35,000 resources. They aim to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals.
JOB DESCRIPTION:
Answer inbound calls from customers
Facilitate outbound phone calls for follow up and updating customers
Document all calls handled accurately
Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
Redirect/Transfer calls to the correct department for better transition and service
Adhere to prescribed shift and schedule
Adhere to set service level targets or key performance indicators
Uphold Manulife Values in Action: Obsess with customers, Do the Right Thing, Own It, Think Big, Share Your Humanity, Get It Done Together
Minimum Skills Requirement to Hire:
EDUCATION: At least 2 years of college with 1 year related work experience OR college graduate (no experience)
Excellent English skills must at least be intermediate level
Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
Minimum keyboarding skills of at least 30 words per minute
Ability to multi-task and navigate multiple applications at the same time.
Amenability to work in MACTAN NEWTOWN , LLC
Amenability to work at night full-time, shifting schedules, Philippine holidays