technical Virtual Assistant | service deskEastvantage Business Solutions Inc.

Provide first level support for internal stakeholders on system updates and service requests using basic technical knowledge
Assist in assuming initial ownership for the coordination, investigation
Ensure proper documentation for all problems, incidents, and requests
Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services
Demonstrate a good understanding of the customer's business needs and applying them to the management of system events & incidents
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Work with other teams to ensure the coordinated management of incidents
Skills:
Technical expertise
Problem-resolving abilities
Written and Communication skills
Team partnership
A candidate must have a Bachelor's degree preferably in Information Technology.
Minimum of 2 years relevant experience in Service desk and infrastructure management.
Excellent verbal and written communication skills.
Willingness to learn new technologies.
Willingness to work on a shifting schedule
Entry Level / Junior, Apprentice IT and Software Business Process Outsourcing 2 openings Bachelor's degree graduate
We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business.Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time