Technical Support Representative (non-voice)1&1 IONOS (Phils.) Inc.

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
 
TECHNICAL SUPPORT REPRESENTATIVE (NON-VOICE)
 
About the role
 
The Technical Support Representative (Website Migration Specialist) will be responsible for delivering a seamless website migration experience for customers transitioning their websites to IONOS. This role aims to ensure customer satisfaction by providing expert consultation, efficiently replicating websites on platforms using MyWebsite Now, Managed WordPress, or the like, and minimizing downtime during the migration process. The specialist will play a critical role in driving customer retention and improving the overall website migration
journey.
 
Responsibilities:
Identify key features, content structures, and technical elements essential for a successful migration.
Efficiently copy and recreate customer websites within our platform using MyWebsite Now or Managed WordPress.
Ensure design accuracy, content integrity, and functionality alignment during the migration process.
Address layout adjustments, plugin compatibility, and performance optimization to meet customer
expectations.
Perform comprehensive testing to verify website functionality, responsiveness, and security before final handover.
Address and resolve any issues identified during testing to ensure a smooth transition.
Maintain detailed records of customer consultations, migration steps, and technical actions taken.
Provide feedback on process improvements and technical challenges to enhance future migration success rates.
Others:
Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
Administers all assigned functions consistent with and in support to the goal of the company.
Job and Company Highlights:
Competitive salary + bonuses + unlimited commission
Generous paid time off
Healthcare and Life Insurance coverage on day 1
Above industry standard company and statutory benefits
Monthly and Quarterly Engagement Activities
Work-Life Balance
Training and Development
Ready to make an impact? Apply now and grow your career with us.