Technical Support Representative (non-billing)Medspecialized, Inc.

MedSpecialized, Inc. is looking for a Technical Support Representative (Non-Billing)!
General Description: The Technical Support Representative is responsible for technical service support to internal and external clients including: fielding and resolving technical service issues with end customers, providing troubleshooting support and identifying solutions.
Work Schedule and Arrangement: Night shift; Office-based Setup
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Responsibilities:
Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encountered
Work on assigned emails on issues received via email
Take care client calls and transfer to designated department if necessary
Escalate issues encountered if further troubleshooting is needed
Coordinate with internal teams depending on clients' requests
Requirements:
Preferably a graduate of IT related courses: IT, CompSci, Computer Eng'g graduates, ECE, IE
Undergrads also accepted but must have extensive IT/Technical background and experience
Knows basic hardware and software troubleshooting
Must be knowledgeable to Windows OS and Servers
Have idea on server remote environment and set ups
Easy going and independent, can work with lesser lesser supervision
Flexible on switching working hours
Must PREFER to work in graveyard shift
Willing to work onsite
Willing to relocate to Cebu
BPO experience is a great advantage especially if having experience working in the technical support field
Salary and monetary benefits (in PHP):
Monthly salary of 20,000
New hire bonus of 5,000
Perks and other benefits:
Paid Training Period
All national Philippines and USA holidays are observed
Paid time off-public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from Outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)
Our Recruitment Process:
1. Candidate Application Form
2. General Assessment
3. Initial Interview (Virtual)
4. Final Interview (Virtual)
5. Job Offer
6. Training
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.
PRO TIP: prepare for that interview and impress the hiring managers!
For more information about our company, visit our website:
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MedSpecialized, Inc

Cebu
Permanent
Full-time