Technical Support EngineerBack Office Solutions Services Inc.
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 11/11/2025
Deadline: 02/04/2021
Job Description
Responsible for delivering outstanding customer support experience to our customers and partners.
Responsible for helping customers diagnose and resolve complex technical issues.
Work hands on with the customer to troubleshoot issues and replicate customer environments and network problems as needed to provide resolution.
Document issues and work with engineering if needed to provide fixes.
Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation.
Perform hands on configuration and troubleshooting of solution and related infrastructure.
Give technical presentations and demonstrations.
Write Wiki level documentation and guides.
Job Qualification
At least 3 years' experience within information technology and the software industry, in a customer services role.
2+ years' experience with supporting network infrastructure and components.
Strong technical knowledge with networking and security components (LDAP, SSLVPN, Firewalls, NLB, Group Policy).
A good understanding of TCP/IP, such as, routing, nat, port forwarding.
Experience with technical support processes, case management tools and ticketing systems.
Tier 1-3 level support to troubleshoot and resolve Remote Desktop (RDS) deployments, such as RDCB, Citrix, XenApp.
A. Technical Expertise
Excellent general IT skills and knowledge.
Virtualization, Windows, Linux, RDP, Terminal Emulation, Knowledge of Local Area and Wide Area Networks.
Security Knowledge: Firewalls, Anti-virus, Remote Browser Isolation, Understanding of Zero-Trust Concepts, SAML, Authentication (2Factor) , Active Directory, Encryption (IPSEC & SSL), Certificates.
B. Communication Skills
Fluent English and above average communication skills are required
Ability to explain technical concepts in simple terms and easy to understand manner to non-technical audiences.
C. Collaboration and Customer Interaction
Excellent Customer Service experience.
Proven ability to collaborate and build strong relationships with customers.
Ability to work independently and as a part of a team.
Continually seeks opportunities to increase customer satisfaction and manage expectations efficiently.
Responsible for delivering outstanding customer support experience to our customers and partners.
Responsible for helping customers diagnose and resolve complex technical issues.
Work hands on with the customer to troubleshoot issues and replicate customer environments and network problems as needed to provide resolution.
Document issues and work with engineering if needed to provide fixes.
Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation.
Perform hands on configuration and troubleshooting of solution and related infrastructure.
Give technical presentations and demonstrations.
Write Wiki level documentation and guides.
Job Qualification
At least 3 years' experience within information technology and the software industry, in a customer services role.
2+ years' experience with supporting network infrastructure and components.
Strong technical knowledge with networking and security components (LDAP, SSLVPN, Firewalls, NLB, Group Policy).
A good understanding of TCP/IP, such as, routing, nat, port forwarding.
Experience with technical support processes, case management tools and ticketing systems.
Tier 1-3 level support to troubleshoot and resolve Remote Desktop (RDS) deployments, such as RDCB, Citrix, XenApp.
A. Technical Expertise
Excellent general IT skills and knowledge.
Virtualization, Windows, Linux, RDP, Terminal Emulation, Knowledge of Local Area and Wide Area Networks.
Security Knowledge: Firewalls, Anti-virus, Remote Browser Isolation, Understanding of Zero-Trust Concepts, SAML, Authentication (2Factor) , Active Directory, Encryption (IPSEC & SSL), Certificates.
B. Communication Skills
Fluent English and above average communication skills are required
Ability to explain technical concepts in simple terms and easy to understand manner to non-technical audiences.
C. Collaboration and Customer Interaction
Excellent Customer Service experience.
Proven ability to collaborate and build strong relationships with customers.
Ability to work independently and as a part of a team.
Continually seeks opportunities to increase customer satisfaction and manage expectations efficiently.
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Back Office Solutions Services Inc.
About the company
Back Office Solutions Services Inc. jobs
Ermita, Metro Manila
Position Technical Support Engineer recruited by the company Back Office Solutions Services Inc. at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on Technical Support Engineer or Back Office Solutions Services Inc. company in the links above
About the company
Back Office Solutions Services Inc. jobs
Ermita, Metro Manila