Technical Support advisor | up to 33k monthly + win a vespa s125 motorcycle*บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

What's on offer for you?
Up to 33K monthly* salary package
30K New Hire Performance Bonus*
Chance to win 1 of 10 resort vouchers worth 10K, or a brand new motorcycle!
30% Monthly Performance Incentives*
HMO & Life Insurance from Day 1
Up to 25 Paid Time-Off credits 
Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees
 And so much more to explore! 
Enjoy instant rewards of up to ₱2,000 in eGCs when you apply onsite at 10F HM Tower, IT Park, Cebu every Mon-Fri from 10:00 AM to 6:00 PM!*
 
Here's how:
Hit "Apply Now" to reserve your slot.
Show up with at least one (1) valid government-issued photo ID and a soft copy saved on your phone for verification purposes.
Declare "MYNIMO" as your application source.
*New Hire Bonus, Raffle and Milestones promos are for select May classes only. Terms and conditions apply.
 
#BeMore
 
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
 
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
 
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
 
You will help us deliver excellent service to our partner brands by performing these tasks:
Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and
offer consultative support.
Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
Recognize and adjust support approach to accommodate all levels of customer's experience
Communicate positively with team members, customers, and other partners
Who are we looking for?
High School Graduate
Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
Good understanding of consumer electronic products
Solid technical and diagnostic skills with tested problem-solving skills
Strong verbal and written English communication skills
Amenable to work rotating shifts
With access to a quiet and secured room and at least a 30 MBPS internet subscription
Can temporarily work from home and onsite in Cebu IT Park, Cebu City
About TDCX
 
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
 
TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
 
Visit www.tdcx.com for more info.