Technical specialistLondon Stock Exchange Group

To provide second level support to internal stakeholders and 3rd party engineers with regard to products, and to interact with customers to resolve complex issues. To perform customer site maintenance and repair activities. The role leverages innovative technologies to ensure global consistency of support tasks.
Role Responsibilities:
Act as a specialized technical resource for complex issues affecting Refinitiv products - FXT/FXAll and DealTracker Suite.
Remotely resolve customer issues, utilizing 3rd party partners when needed.
Identify service-impacting trends and help implement preventative measures.
Leverage innovative technologies to ensure a consistent support experience.
Major Responsibilities / Accountabilities:
Provide expert technical support for assigned Refinitiv products - FXT/FXAll and DealTracker Suite.
Interface with product support, development teams, and 3rd party vendors to resolve issues
Troubleshoot, reproduce, and resolve customer issues remotely, arranging for on-site dispatches when required
Provide high-quality technical advice to internal stakeholders and 3rd party engineers.
Escalate major, elusive, and recurrent issues that are impacting clients
Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing
Maintain accurate client-site documentation
Deliver technology or product training to customers as needed
Record all customer interactions using CRM tools provided (Salesforce)
Follow all operational policies and procedures to manage client issues
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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London Stock Exchange Group

Taguig City, Metro Manila
Permanent
Full-time