technical Sales Support specialist (on-site cebu business park)TSG Outsourcing

 
How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/19qfxZAJKVgQPrQh6
 
Rate: $6/hr, and earn up to 60,000 PHP +/month 
Schedule: Monday - Friday: 9:00 AM - 5:30 PST with 30-min unpaid lunch and two
paid 15-min breaks.
 
Job Description:
 
We are seeking a Technical Sales Support Specialist with a strong balance of technical knowledge and sales acumen to join our team. In this role, you will provide technical support to customers in a pre-sales setting, engaging with developers, engineering teams, and decision-makers. Your primary responsibility will be to facilitate inbound calls, address customer inquiries, and guide potential customers toward solutions that align with their needs. You will play a key role in converting inquiries into potential deals or transferring them to the appropriate teams.
 
This position is ideal for someone who is passionate about web development, enjoys problem-solving, and thrives in a customer-facing role. While technical expertise is important, the ability to communicate complex concepts in an approachable and clear manner is equally critical.
 
Key Responsibilities:
 
Customer Support & Troubleshooting:
Provide technical support to customers, addressing basic inquiries related to web development and platform configurations.
Assist customers with common issues related to deploying websites and using the platform effectively.
Offer clear, actionable guidance to customers, ensuring they feel supported and confident in using the platform.
Collaboration & Escalation:
Collaborate with cross-functional teams to address recurring issues and propose process or product improvements.
Escalate more advanced technical issues to senior team members or Engineering, providing clear documentation to ensure timely resolution.
Sales Enablement:
Engage with developers and technical decision-makers to understand their needs and communicate the value of the platform.
Facilitate conversations that help convert inquiries into potential deals or transfer them to the appropriate sales or technical teams.
Leverage sales tools (e.g., Salesforce, Gong, LinkedIn Sales Navigator) to track outreach and engagement effectively.
Team Initiatives:
Contribute to projects aimed at improving support workflows, developing new tools, or enhancing the customer experience.
Provide feedback on platform improvements and feature requests based on customer trends and experiences.
Qualifications:
 
Technical Skills:
2+ years of experience in a technical support or customer-facing technical role.
Familiarity with platforms and basic web development concepts, including HTML, CSS, and JavaScript.
General understanding of static site generators (e.g., Gatsby, Next.js) and version control systems like Git.
Sales & Communication Skills:
Experience in business development, outbound prospecting, or SaaS sales, with a focus on engaging technical buyers.
Strong written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
Ability to translate technical concepts into clear, compelling business value propositions for both technical and non-technical audiences.
Tools & Systems:
Proficiency with CRM and sales tools such as Salesforce, Gong, and LinkedIn Sales Navigator.
Attributes:
A problem-solving mindset with a proactive approach to identifying and addressing customer challenges.
Self-motivated and results-driven, with the ability to prioritize and execute outreach efforts effectively in a fast-paced, target-driven environment.
A collaborative and team-oriented attitude, with a passion for delivering exceptional customer experiences.