support Engineer - nfviEricsson

Ericsson Philippines
Location : Taguig, Philippines
Work rights : Local employement contract
Travel requirement : 10%
All employment offers to join Ericsson are subject to satisfactory completion of our global pre employment check
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our
business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best,
shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and
celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Phenomenal Opportunity
Ericsson Philippines is growing! We are now looking for a NFVI Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to seek big responsibility and it is important that you can work independently.
You Will
Customer Issue handling
Handling of dedicated support
Software Update Management (SUM) handling
Remote Service Gateway (RSG) mentoring
To be successful in the role the requirements are:
Education: Bachelor of Engineering
Must have 5 Years of minimum relevant working experience
Domain experience: Must have Cloud infrastructure integration/Cloud deployment experience
Must have working experience in Red Hat Openstack, Vmware or Mirantis
Domain experience: NFVI/IP infrastructure/Juniper experience
Telco background will be an added advantage
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill
Working with people
Applying expertise & technology
What's in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions With us, you will no longer be dreaming of what the future holds you will be redefining it You won't develop for the status quo but will build what replaces it Joining us is a way to move your career in any direction you want with hundreds of career opportunities in locations all over the world, in a place where co creation and collaboration are embedded into the walls You will find yourself in a speak up environment where empathy and humanness serve as cornerstones for how we work, and where work life balance is a priority Welcome to an inclusive, global company where your opportunity to make an impact is endless.
"We are proud to announce at Ericsson Philippines, our employees have once again voted us as a Great Place to Work® and we have been officially CertifiedTM in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture."
What happens once you apply
What happens next once you apply? Read about the next steps
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Ericsson is continuing to hire for all open roles with all interviewing and on boarding done virtually due to COVID 19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Do you believe that an organization fostering an environment of cooperation and collaboration to execute speed creates better business values? Do you value a culture of humaneness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do
Ericsson

Taguig City, Metro Manila
Permanent
Full-time