Software Engineer (client support) | up to 75k + benefits & more | temporary wfhCobden and Carter International Inc

Respond to client requests, whether they are reported issues, questions, or assistance requests, helping them to be able to utilize the product/Software properly as per their needs Responsibilities: Respond to client requests, whether they are reported issues, questions, or assistance requests, helping them to be able to utilize the product properly as per their needs Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client's satisfaction and product quality Participate in client meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported Validate defects thoroughly by ensuring that the described scenarios are fixed Build and provide simple scripts with the assistance of senior colleagues when necessary Write technical specifications and best practices documentation Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed Qualifications : Bachelor's Degree in Computer Science, Mathematics, Business IT or related major 2-6 or more years of experience with any of the following: SQL Server (Scripting) / Java Programming / RPGLE/ CL / C++ Has sufficient debugging skills (experience with debugging tools on different operating systems - iSeries, Eclipse will be an advantage) Excellent written and verbal communication in English Analytical abilities, attention to detail, stability, responsibility as well as customer focus Ability to work independently as well as part of a customer-facing team This is a Direct Hire Permanent position Temporary WFH Office: Ortigas Up to 75K + Exciting Perks & Benefits (Laptop, Allowances and more)
Monster

Metro Manila
Temporary
Full-time