shared service Admin AssistantPCCW

Primary Functions: To perform proactive support to PCCW offices in HK, PH, SG, TW, MY in completing the end-to-end business requirements in accordance with company policy and defined SLA/KPI.
Key Responsibilities:
Monitor email inboxes ensuring all request/s assigned are acknowledged, prioritized and processed accordingly
Process requests and ensure the following are 100% accurately and timely processed:
Secondment Services
Accounts and Gen. Admin
Business Travel
Internal Reporting Requirements
Act as POC for SSC Helpdesk supporting administrative work to address client's concerns and issues raised to SSC which are directly or indirectly related to SSC existing processes and application systems.
Proactively collaborate with counterparts for new task and deliverables (if any) including alignment of process
Create/Update process documents as needed
Ensure clear and timely escalation of issues (if any) to make sure they are resolved promptly in accordance with Service Level Agreements
Identify opportunities for continuous improvement of the services provided
Perform other duties and responsibilities as required from time to time
Governance
Ensure compliance with all PCCW policies and procedures
Provide continuous feedback to the Shared Services Admin Lead, including positive confirmations on matters relating to compliance with company policies and procedures
Ensure a cooperative and open knowledge sharing relationship is developed and maintained with other operating centres
Personal Competencies:
Personal Attributes
Degree holder in Business Management/Administration or equivalent related experience
At least 1 year experience
Ability to work with multi-cultural environment
Ability to learn new process and systems
Strong familiarity with travel management (arranging flights and accommodations) and processing of travel expense claims
Ability to manage a variety and high volume of requests ensuring these are seen through to completion and prioritize requests and tasks
Ability to constructively challenge individuals' requests without confrontation
Good command of spoken and written English
Good time management
Experience in multi-culture environment
Good knowledge in MS Office, in particular MS Excel (Intermediate or Advance level is required)
Mature, fast-paced and detailed oriented
Strong quantitative and analytical skills
A team player with good analytical, problem solving and interpersonal skills
Customer oriented
Software Skills
PCCW uses the following software/applications throughout its offices and staff are expected to be able to achieve or maintain a high level of skill in the use of the following software:
MS Office applications
Oracle
Ref ID: 11980
Location:
Pasig, 00, PH
Business Unit: PCCW Solutions
Full Time/ Part Time: Full Time
Job Function: Administration
Featured Job Category::
PCCW

Pasig City, Metro Manila
Permanent
Full-time