- Serve as primary interface and customer advocate for customers on service delivery and ensure in accordance to the SLA obligations. Manage customer expectations and perceptions to secure customer satisfaction in relation to deliverable.
- Work closely and coordinate with the technical team and product vendor during delivery stage. Ensure proper escalation internally as well as within vendor organization.
- Proactive in engaging customers on key issues and to provide the customer and company management team with progress updates till a satisfactory closure.
- Provide proactive updates to customers on delivery and provisioning stages. To organize and coordinate meetings for all parties when necessary and follow through.
- Maintain rapport and familiarity with customer and vendor personnel, as well as with relevant business practices, processes and procedures.
- Experience in a call center environment as well as familiarity with general troubleshooting of networking related problems is an added advantage for this position.
Requirements:
- Experience in Data Communications or Computer Engineering or related customer service field.
- Experience in technical support service delivery, network operations or project management within the telecom industry and good understanding of operator processes.
- Experience in managing SLAs, understanding portfolio and relationship to service delivery, and able to handle situations when customer demand services beyond scope of contract.
- Diligent in documentation, reporting and tasks tracking ability.
- Strong customer support attitude to drive customer satisfaction and a proven background in managing customer.
- Ability to understand how to prioritize issues and to discuss and drive technical issues reported by the customer in an appropriate manner.
- Self-motivated with strong sense of responsibility and urgency.
- Strong verbal and written communication skills are required. Excellent people management skills with the ability to work independently and cope with pressure.
- Basic understanding in Telco technology, Enterprise Network, Enterprise Voice services will be advantage.
- Exposure on how to operate CRM alike system will be advantage.-Requirements- Minimum education level: Bachelor ́s Degree
1 year of experience
Availability to travel: No
Availability of change of residence: No
People with disabilities: Yes
" />
Service Processing Officer
Reeracoen Philippines, Inc - Davao Oriental, Davao Region
Offer description
Permanent contract Full Time
Job Responsibilities:
- Serve as primary interface and customer advocate for customers on service delivery and ensure in accordance to the SLA obligations. Manage customer expectations and perceptions to secure customer satisfaction in relation to deliverable.
- Work closely and coordinate with the technical team and product vendor during delivery stage. Ensure proper escalation internally as well as within vendor organization.
- Proactive in engaging customers on key issues and to provide the customer and company management team with progress updates till a satisfactory closure.
- Provide proactive updates to customers on delivery and provisioning stages. To organize and coordinate meetings for all parties when necessary and follow through.
- Maintain rapport and familiarity with customer and vendor personnel, as well as with relevant business practices, processes and procedures.
- Experience in a call center environment as well as familiarity with general troubleshooting of networking related problems is an added advantage for this position.
Requirements:
- Experience in Data Communications or Computer Engineering or related customer service field.
- Experience in technical support service delivery, network operations or project management within the telecom industry and good understanding of operator processes.
- Experience in managing SLAs, understanding portfolio and relationship to service delivery, and able to handle situations when customer demand services beyond scope of contract.
- Diligent in documentation, reporting and tasks tracking ability.
- Strong customer support attitude to drive customer satisfaction and a proven background in managing customer.
- Ability to understand how to prioritize issues and to discuss and drive technical issues reported by the customer in an appropriate manner.
- Self-motivated with strong sense of responsibility and urgency.
- Strong verbal and written communication skills are required. Excellent people management skills with the ability to work independently and cope with pressure.
- Basic understanding in Telco technology, Enterprise Network, Enterprise Voice services will be advantage.
- Exposure on how to operate CRM alike system will be advantage.
Requirements
Minimum education level: Bachelor ́s Degree
1 year of experience
Availability to travel: No
Availability of change of residence: No
People with disabilities: Yes
Yesterday
Thank you for helping us improve BestJobs
We take your feedback very seriously and will review it as soon as possible.
About Reeracoen Philippines, Inc
Reeracoen Philippines is pleased to welcome you and be a partner to help you finding the right job in Philippines. Moreover, Reeracoen Philippines is ready to find the suitable candidates to our precious clients as well.
General rating
3.22
10 Valuations
5
23%
4
22%
3
33%
2
0%
1
22%
3.63
Work environment
3.25
Salary and benefits
3.50
Career opportunities 87% professionals recommend working here
CEO
Former employee National Capital Region June, 2020
Discriminates by age and nationality rabiatedly does not respect privacy law incompetent interviewers incompetent managers but apparently well corrupted
Doesn't recommend working here
Data Analyst
Current employee Central Visayas November, 2019
Good Company to work with.
Does recommend working here
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Davao Oriental, Davao Region
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BestJobs
- Work closely and coordinate with the technical team and product vendor during delivery stage. Ensure proper escalation internally as well as within vendor organization.
- Proactive in engaging customers on key issues and to provide the customer and company management team with progress updates till a satisfactory closure.
- Provide proactive updates to customers on delivery and provisioning stages. To organize and coordinate meetings for all parties when necessary and follow through.
- Maintain rapport and familiarity with customer and vendor personnel, as well as with relevant business practices, processes and procedures.
- Experience in a call center environment as well as familiarity with general troubleshooting of networking related problems is an added advantage for this position.
Requirements:
- Experience in Data Communications or Computer Engineering or related customer service field.
- Experience in technical support service delivery, network operations or project management within the telecom industry and good understanding of operator processes.
- Experience in managing SLAs, understanding portfolio and relationship to service delivery, and able to handle situations when customer demand services beyond scope of contract.
- Diligent in documentation, reporting and tasks tracking ability.
- Strong customer support attitude to drive customer satisfaction and a proven background in managing customer.
- Ability to understand how to prioritize issues and to discuss and drive technical issues reported by the customer in an appropriate manner.
- Self-motivated with strong sense of responsibility and urgency.
- Strong verbal and written communication skills are required. Excellent people management skills with the ability to work independently and cope with pressure.
- Basic understanding in Telco technology, Enterprise Network, Enterprise Voice services will be advantage.
- Exposure on how to operate CRM alike system will be advantage.-Requirements- Minimum education level: Bachelor ́s Degree
1 year of experience
Availability to travel: No
Availability of change of residence: No
People with disabilities: Yes
" />
Service Processing Officer
Reeracoen Philippines, Inc - Davao Oriental, Davao Region
Offer description
Permanent contract Full Time
Job Responsibilities:
- Serve as primary interface and customer advocate for customers on service delivery and ensure in accordance to the SLA obligations. Manage customer expectations and perceptions to secure customer satisfaction in relation to deliverable.
- Work closely and coordinate with the technical team and product vendor during delivery stage. Ensure proper escalation internally as well as within vendor organization.
- Proactive in engaging customers on key issues and to provide the customer and company management team with progress updates till a satisfactory closure.
- Provide proactive updates to customers on delivery and provisioning stages. To organize and coordinate meetings for all parties when necessary and follow through.
- Maintain rapport and familiarity with customer and vendor personnel, as well as with relevant business practices, processes and procedures.
- Experience in a call center environment as well as familiarity with general troubleshooting of networking related problems is an added advantage for this position.
Requirements:
- Experience in Data Communications or Computer Engineering or related customer service field.
- Experience in technical support service delivery, network operations or project management within the telecom industry and good understanding of operator processes.
- Experience in managing SLAs, understanding portfolio and relationship to service delivery, and able to handle situations when customer demand services beyond scope of contract.
- Diligent in documentation, reporting and tasks tracking ability.
- Strong customer support attitude to drive customer satisfaction and a proven background in managing customer.
- Ability to understand how to prioritize issues and to discuss and drive technical issues reported by the customer in an appropriate manner.
- Self-motivated with strong sense of responsibility and urgency.
- Strong verbal and written communication skills are required. Excellent people management skills with the ability to work independently and cope with pressure.
- Basic understanding in Telco technology, Enterprise Network, Enterprise Voice services will be advantage.
- Exposure on how to operate CRM alike system will be advantage.
Requirements
Minimum education level: Bachelor ́s Degree
1 year of experience
Availability to travel: No
Availability of change of residence: No
People with disabilities: Yes
Yesterday
Thank you for helping us improve BestJobs
We take your feedback very seriously and will review it as soon as possible.
About Reeracoen Philippines, Inc
Reeracoen Philippines is pleased to welcome you and be a partner to help you finding the right job in Philippines. Moreover, Reeracoen Philippines is ready to find the suitable candidates to our precious clients as well.
General rating
3.22
10 Valuations
5
23%
4
22%
3
33%
2
0%
1
22%
3.63
Work environment
3.25
Salary and benefits
3.50
Career opportunities 87% professionals recommend working here
CEO
Former employee National Capital Region June, 2020
Discriminates by age and nationality rabiatedly does not respect privacy law incompetent interviewers incompetent managers but apparently well corrupted
Doesn't recommend working here
Data Analyst
Current employee Central Visayas November, 2019
Good Company to work with.
Does recommend working here
Similar offers
- Davao Region, Davao del Norte
Salary: 18,000-23,000 Job description:
Serve as primary interface and customer advocate for customers on service...
Yesterday
- Davao Region, Davao Oriental
-With at least 3 years experience in the same position - With experience and knowledge in processing and handling...
6 hours ago
- Davao Region, Davao del Sur
Salary 18000-23000 Job Requirements ? Experience in Data Communications or Computer Engineering or related customer...
April 29
- Davao Region, Davao Oriental
Job Responsibilities: - Serve as primary interface and customer advocate for customers on service delivery and...
Yesterday
- Davao Region, Davao del Sur
1. Willing to be assigned anywhere in Mindanao. 2. Flexible 3. Willing to work extra hours when requested. 4. License...
2 days ago
- Davao Region, Davao del Sur
Japan construction project budgeting specialist (Non-interpretation/ translation work) Requirements: 1. equal or above...
April 30
- Davao Region, Davao del Sur
Salary 18000-23000 Job Requirements ? Experience in Data Communications or Computer Engineering or related customer...
April 29
¡Don't miss any opportunity!
Receive new offers by email.
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
It seems that you are already registered
Enter your password to activate the alert.
Wow, the email and password don't match
Try to activate the alert again.
I have read and accept the Legal Conditions included in the and the
Basic information about privacy and contact
Responsible
DGNET LTD.
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We have sent you a verification email. Review it and confirm the alert to activate it.
Great
We will notify you of new vacancies.
You already had a similar saved search alerts
Create job alert
3.22
+ Follow Send again
Unfollow
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
¡Don't miss any opportunity!
Receive new notifications of Reeracoen Philippines, Inc Incorrect format
Wrong password
I have read and agreed to the and the of BestJobs. Required See legal details
Verified recruiter
Service Processing Officer
Davao Oriental, Davao Region
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
Wrong email
Wrong password
I have read and agreed to the and the of BestJobs. Required
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
Enter registered email
Wrong email
Related searches
Jobs
Search jobs
Search by company
Search companies
Why do you want to report this offer?
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Explain the reason for your choiceOptional
Report
By clicking report, you agree to the and the from BestJobs to create an account, apply for job vacancies, contact potential employers and receive communications, among other services. See legal details
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
BestJobs
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Davao Oriental
Permanent
Full-time
Permanent
Full-time
Submit profile
Reeracoen
About the company
Reeracoen jobs
Calabarzon
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Position Service processing officer recruited by the company Reeracoen at Davao, Joboko automatically collects the salary of , finds more jobs on Service Processing Officer or Reeracoen company in the links above