service Operations engineerGlobe Early Careers

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Manage connectivity requests and ensure whether they adhere to security and network guidelines. Own complex requests and provide communications to management. all work is carried out and documented in accordance with required standards, methods and procedures to enable easy auditing. Ensure performance and availability targets are met and Change Management work is carried out and documented in accordance with required standards methods and procedures.Communications management , work documentation and change managemeng documentation.
DUTIES & AND RESPONSIBILITIES
1. Performs the assign shift routines and tasks.
2. Responsible to raise concerns to support group issues that may hinder day-to-day operations of team/engineers (i.e. tools issue).
3. Support engineers to ensure complaints and performance tickets are handled/closed based on feedback/resolution commitments.
4. Ensure that complaints and performance tickets are closed based on resolution commitments.
5. Prioritize complaint and/or performance tickets when escalated by support group and/or Manager-on-Duty (MoD).
6. Provides assessment and recommendation to all escalated VIP complaints.
7. Draft processes that needs updating/reengineering, discuss with Manager for approval before cascade.
8. Cascade of new/update in process, guideline, work instruction and the like, to all TAC members.
9. Periodic monitoring of performance for complaint and radio performance ticket closures and recommends corrective measures to attain SLAs.
10. Propose solutions for concerns on routines, tasks and special cases.
14. Translates directives and strategies from Manager into a detailed project/initiative.
15. Recommend and help in the development of project or tool/s needed by the team to support and effectively manage the day-to-day operations.
16. Coordinates / works with the support groups for the development or completion of the project or tool/s needed by the team.
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.