service manager - BatangasMCX Motor Phils. Inc.

Description
Job Qualifications:
• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business, Engineering or Automotive Technology.
• At least 10 years of work experience in a Supervisory position
• Automotive experience is an advantage.
• Required skill(s): communication, analytical and leadership.
• Computer literate and knowledgeable in Microsoft Applications; Excel, Word, and PowerPoint.
• Builds customer loyalty and increases Customer Satisfaction through professionalism, trustworthiness, sincerity, attitude and a business like appearance
• Must be competent, knowledgeable and dependable and adhere to morals and good principles.
• Must have a strong drive to excel as Service Manager and ability to contribute to the Company's success.
• Preferably knows how to drive different range of vehicle and must have a valid driver's license
Job Responsibilities:
• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Responsible for handling key account of assigned territory, manages overall sell in and sell out.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Overseeing the Service, Parts and Accessories operations; including coaching and training Technicians; planning and managing inventory, supplies and equipment; providing technical information and customer service.
• Ensuring the implementation of company and workshop internal policies, operation planning and business forecast.
• Overseeing the Service, Parts and Accessories operations; including coaching and training Technicians; planning and managing inventory, supplies and equipment; providing technical information and customer service.
• Ensuring the implementation of company and workshop internal policies, operation planning and business forecast.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: Yes
Availability for change of residence: No
People with disabilities: Yes

Batangas, Calabarzon ·  8 hours ago