Service fulfillment managerGlobe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job Description This role will entail bridging program-wide strategies, principles, and priorities, with assessments anchored on ground realities to fulfill territory imperativesDUTIES AND RESPONSIBILITIES:Collaborates with Territory partners to fulfill tactical imperatives vis-à-vis national strategiesProvides consulting expertise to the Territories for value & demand-based decision making on network builds and prioritizationDrives build nominations vis-à-vis approved business principlesSecures Territory alignment and drives resolution for dispositions on new nominations, business casing results, prioritization and timingEngages in field work and validates demand data using on-ground indicatorsValidates and seeks to resolve CX findings using planning lensCreatively approach planning process to serve the right demand w/ the right solution, right timing, and right costKPIs:Business OKRs per TerritoryCX/NPS Targets per TerritoryGrowth ObjectivesDemand ObjectivesValidation ObjectivesBenefits Realization MetricsCollab ScoresTOP 3-5 DELIVERABLES:Integration of Business commitments and demand requirements across technologies per geographic area, optimizing solutions and evaluating trade-offsBusiness casing and financial drivers assessment for economic viability of demand opportunities vis-à-vis cost to serveOpportunities identification for bottoms-up demand using on ground indicators, resolution of key gaps, and reaching consensus on plan to serve the requirementVetting of requirements and assumptions of stakeholders using internal data, customer insights, ground indicators, and technical expertiseEqual Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.Globe's Diversity, Equity and Inclusion Policy Commitment can be accessedMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Globe Telecom

Philippines
Permanent
Full-time