Service EngineerEsco Philippines Inc.

The Opportunity
Esco Lifesciences Group is a renowned Singapore-based life science company with a diversified portfolio and sales in over 100 countries. As a world-leading manufacturer of laboratory and biopharma equipment, and IVF medical devices, Esco offers tailored solutions that fit the needs of laboratories.
With three divisions, namely, Scientific, Medical and Healthcare, Esco contributes to meet the challenges of the 21st century by continuously innovating our products to support cutting-edge research, helping biopharmaceutical companies make their drugs safer and more cost-effective, enabling lower-cost manufacturing of vaccines, and directly through innovative medical devices and diagnostics.
Responsibilities:
Field service support for Esco products
Handle all breakdown calls in the earliest response time
Ensure a high level of customer satisfaction and effectively manage customer expectations
Prepares monthly reports to present the overall performance of the service and technical application management
Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.
Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.
Maintain online service documentation on the Esco distributor intranet
Perform troubleshooting, commissioning, certification of units promoted
Provides effective teamwork, building a strong relationship with customer contacts
Carry out hands-on training for field service organizations internationally > 20% travel
The Ideal Candidate Would Possess:
Degree in Engineering
With at least one (1) year of working experience in laboratory equipment repair and troubleshooting
Good command of spoken and written English
Good analytical and problem-solving skills
Willing to travel locally and abroad
With a Driver's License and experience in driving both automatic and manual vehicle
Candidates with experience in refrigeration are preferred