Service desk specialist iiiAstreya

Company Description
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.
Job Description
Managing task workflows within ServiceNow
Researching technical issues, isolate the fault domain, and identify the optimal solution
Walking customers through technical solutions or answers to questions about client services
Working with client internal IT teams regarding service issues and outages
Learning about product updates and new technologies
Surface recommendations to improve processes and procedures that make the team more efficient in supporting customers and delivering high quality support
Additional responsibilities may include taking action to resolve problems, troubleshooting, answering phone calls, and responding to emails
Required Skills
Candidate must have at minimum 12-18 months experience in user facing support in one or more of the following:
Customer facing service role, ideally in consumer electronics (e.g., tech at BestBuy/Geek Squad)
Technical product support (Saas, consumer products, etc.)
IT user support (Help Desk and/or Desktop support)
Additional Information
Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.
Astreya

Taguig City, Metro Manila
Permanent
Full-time