service desk EngineerMVP Asia Pacific, Inc.

Offer description
Negotiable Permanent contract Full Time On-site and remote
MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga
Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and
small, medium, and large-sized enterprises. MVP's build rapport with clients to help them scale ridiculously
fast.
Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you!
Join our growing team of MVPs!
We are looking for top talents who can effectively deliver excellent support to our valued Clients.
We offer learning opportunities, career growth and work-life balance.
Service Desk Engineer
Job Description:
Customer Service:
• Communicate to the customer in a polite and clear manner to get exact details of the problem.
• Resolve/Troubleshoot the issues in a timely and professional manner using technical competencies.
• Manage P1 investigations and escalate to SDM & SE.
• Deliver consistent high level of customer service.
Admin Functions:
• Manage all support tickets and alert management.
• Own initial investigations of P1 and P2 incidents prior to escalating to Senior Service Desk engineer.
• Ensure that work records are filled out accurately.
• Enter all relevant information into correct fields in system immediately.
• Update site documentation accordingly.
• Undertake Procurement and Quoting activities occasionally.
Performance:
• Carry out other tasks assigned by the Head of Service Delivery.
• Prioritize workload to ensure work of the greatest importance to the business is undertaken with
urgency and to a high standard.
• Manage all business resources within accountability levels.
• Comply with all employment obligations.
• Promptly undertake to complete all reasonable and lawful instructions and directions given.
Qualifications:
• Bachelor's Degree in Information Technology/Computer Science or any related field
• At least 2 years of experience in the same role
• Solid experience in using Microsoft Apps, ESX, Cisco, and Citrix
• Strong organization and time management skills
• Strong interpersonal and analytical skills
• Ability to handle working in a fast-paced environment
• Exceptionally client focused and displayed a strong commitment to excellent customer service
• Excellent oral and written communication skills
Requirements
Minimum education level: Bachelor ́s Degree
2 years of experience
10 minutes ago
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