service desk coe Assistant ManagerTASQ Staffing Solutions

Responsibilities:
Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence
Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture
Requirements:
Relevant years of experience: 5 years minimum BPO experience in customer service and technical service desk clients/campaigns
Leadership experience: 4 years minimum handling a team for customer service accounts
Educational attainment: College graduate any course
Amenable to work in shifting schedules.
Amenable to work ONSITE - Alabang
Able to start ASAP.
Benefits:
HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities and exposure to multiple accounts
Weekends Off
TASQ Staffing Solutions

Muntinlupa City, Metro Manila
Permanent
Full-time