service desk AnalystNestlé

Position Snapshot
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
A day in the life of...
Incident and Request Management
- Drive GLOBE KPI and Best Practices related to Service Management
- Ensures all issues related to ISIT are communicated properly to relevant teams
- Monitor the timely closure of tickets raised by NBS Manila end users
Subject Matter Expert and Project membership
- Ensure all processes have documented Standard Routine and updated on time
- Provide functional training and coaching to other team member
- Implement improvement initiatives that help increase Customer Satisfaction and ensure compliance within the process
-Point of contact for projects that may require GLOBE Tools
Performance Reviews
- Monthly Operations Review with Market and supported SSC
- Ensure closure of gaps of CBP Assessment
Compliance
- Ensure that all executed processes are aligned and comply with the Control Best Practice.
What will make you successful
Bachelor's degree graduate in IT or other computer related course
Experience in Service Desk is a plus
Good analytical and problem solving skills
Good English communication skills
Good customer service skills
Proactive, Team player, Results-focused and Motivated
Able to work efficiently with minimal supervision
Willing to work on a shifting schedule
Position Snapshot
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
A day in the life of...
Incident and Request Management
- Drive GLOBE KPI and Best Practices related to Service Management
- Ensures all issues related to ISIT are communicated properly to relevant teams
- Monitor the timely closure of tickets raised by NBS Manila end users
Subject Matter Expert and Project membership
- Ensure all processes have documented Standard Routine and updated on time
- Provide functional training and coaching to other team member
- Implement improvement initiatives that help increase Customer Satisfaction and ensure compliance within the process
-Point of contact for projects that may require GLOBE Tools
Performance Reviews
- Monthly Operations Review with Market and supported SSC
- Ensure closure of gaps of CBP Assessment
Compliance
- Ensure that all executed processes are aligned and comply with the Control Best Practice.
What will make you successful
Bachelor's degree graduate in IT or other computer related course
Experience in Service Desk is a plus
Good analytical and problem solving skills
Good English communication skills
Good customer service skills
Proactive, Team player, Results-focused and Motivated
Able to work efficiently with minimal supervision
Willing to work on a shifting schedule
Nestlé

Meycauayan City, Bulacan
Permanent
Full-time