service desk analyst | Microsoft o365 | it park cebu cityEastvantage Business Solutions Inc.

Delivery of quality proactive managed services across CloudTech24's client base
Responding to, handling alerts, incidents and escalated problems on the variety of platforms and supported networks from logon to the resolution
Network Operations Centre - Monitoring
Backup monitoring and management
Endpoint management, optimisation and managed AV
Windows, Mac, Linux and 3rd Party Patch management
Management of risk and downtime during maintenance windows
Proactive monitoring and management of ticket platform
Assessment of events to reduce incidents and false alerts
IT Administrative tasks responsible for the client onboarding process or changes to the services provided
Automation, streamlining and development of the monitoring platform and solution.
Completion of daily workflows and checklists.
Cloud platforms - Microsoft 365, Google Workspace, Microsoft Azure
Proven experience in system and platform monitoring using RMM and Professional Monitoring toolsets
Solid previous experience in supporting or managing Microsoft networks and associated technologies.
Backup, business continuity and disaster recovery solutions - Kaseya Spanning, Acronis, Axcient
Basic knowledge of Apple Mac operating system as well as iPhone / iPad
Device troubleshooting including other mobile vendors (HTC, Google, Samsung etc.)
Excellent understanding of Microsoft Server and Desktop operating systems
Process-focused
Excellent and friendly attitude when dealing with customers on the phone, as well as the ability to explain potentially complicated issues in a way customers can understand.
Experience troubleshooting using monitoring metrics
Entry Level / Junior, Apprentice IT and Software Business Process Outsourcing 2 openings Bachelor's degree graduate
We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business.Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Cebu City, Cebu
Permanent
Full-time