service desk Analyst - level iiArch Global Services

Responsibilities
Perform day-to-day support work for the company's end users.
Help Desk Ticket Resolution
Workstation Standards, Images and Deployments
Desktop Application Installation and Management
User On-Board / Off-Board
Ring Central video and desktop phone Administration
Anti-Virus and Patch Management
Assist with Ad Hoc projects and backup support for the Desktop Support team
Mobile and Remote access support
Qualifications
Technical Skills
Proficiency Level
Required (R) /Optional (O)
MS Office (Word, Excel, PowerPoint, Access)
2
R
Office365
2
R
Microsoft Azure
1
R
Microsoft Exchange and Outlook
2
R
Microsoft Windows 10
1
R
Active Directory
1
R
Hardware Troubleshooting
2
R
Basic Network Troubleshooting
1
R
Microsoft Multifactor Authentication
1
R
SCCM
1
R
SharePoint knowledge
1
O
ServiceNow ticketing system
2
R
Virtual Machines
1
O
Citrix
1
R
Required Skills/Experience
Excellent Customer Service Skills
Knowledgeable in Windows 10
Strong analytical skills, spreadsheet skills, and business problem solving skills.
Excellent verbal and written communication skills, organizational skills, detail-oriented, and efficient documentation skills
Ability to work well independently and as part of a team.
A positive attitude with the ability to handle issues with diplomacy and an understanding of changing priorities.
Education
BS in IT or any related field
The Company
Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what's next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company. We also have a little fun along the way, check out our .
Arch Global Services

Cebu City, Cebu
Permanent
Full-time