service Delivery managerAmdocs

Service Delivery Manager
Job ID: 116563
Required Travel :Minimal
Managerial - Yes
Location: :Philippines- Manila (Amdocs Site)
Who are we?
At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better-connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at
In one sentence
Responsible and accountable for services to account operations including coordinated management of multiple projects/accounts sought at achieving strategic business and interpersonal objectives with high quality.
What will your job look like?
Accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line/lines.
Identifying customer needs and overseeing service delivery within the business context.
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Own the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when fundamental, set priorities, ensure optimization, and resolve disagreements to enhance effectiveness in reaching business results or strategic goals.
Define projects/programs; assign managers to initiate and lead the performance of production operations; integrate and supervise multiple related projects.
Secure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.
Ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives.
All you need is...
Bachelor's/B.Sc. degree, or higher degree with proven track record
Preferably 4+ years of optimal leading projects in the relevant domain with significant scope, part of a program.
Knowledge of Modern cloud native distributed architecture and experience in managing automation tools/platforms
Solid experience with Online charging/metering products
Operational ability in a diverse, large-scale environment of distributed platforms related with usage and charging
Strong organizational skills, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
Ability to manage and prioritize tasks efficiently, visualizing platform risks, planning for mitigation in due course of agreement with involved stakeholders
Readiness to demonstrate a proactive and co-creative attitude
Exceptional customer-facing skills to identify customer needs and overseeing service delivery within the business context.
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Excellent verbal and written communication skills
Why you will love this job:
Responsible & accountable for multiple related projects/accounts aimed at achieving strategic business and interpersonal objectives with high quality. These programs contain sophisticated activities that may span different functions, organizations, geographic regions, and cultures.
Ensure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.
In control for organizational change, release management, change management, and problem management management type of activities.
Build credibility and relationships, and maintain communication with partners at multiple levels, including those external to the organization
Lead and facilitate periodic status and risk discussions with program partners; evaluate and discuss program results and lessons learned throughout the program lifecycle.
Run special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
Secure budget and timeline; resolve and coordinate the sharing of resources among the constituent projects/program to the overall benefit of the program. * Manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
Lead to resolve customer partner concerns with respect to smooth operations.
We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
reasons to work for amdocs
Join a leading global software and services provider championing creativity and technology to build a better connected world
Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment
Work for a company that serves the world's largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone
Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony
Help drive partnerships with some of the world's largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud
Immerse yourself in one of the largest end-to-end DevOps departments in our industry
Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services
Grow with a global leader with opportunities to develop, learn and upskill yourself
Amdocs AWARDS
Perks And Benefits
Treat yourself with generous holidays gifts from Amdocs
Access tons of complementary learning and upskilling programs to stay on top of what's new in your field
Enjoy our generous paid parental leave policy
Enjoy a wide range of fun company activities for you and your family
Secure your and your family's future with Life and Disability insurance
Take paid time off to volunteer for the causes that you're passionate about
Explore internal mobility opportunities. Experience different roles within Amdocs
Stay grounded with wellbeing and mediation courses, lectures and self-development tools
Amdocs

Manila City, Metro Manila
Permanent
Full-time