Service advisor1Dynamix Automotive Inc.

JOB DESCRIPTION
Service Advisor is primarily responsible in the estimation cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, the SA determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.
RESPONSIBILITIES
Responsible in effective handling of customer complaints on services through extensive investigation
Courteously greet customers and determine nature of customer's request
Explain company policies, procedures, products, services, and other related matters to service
Answers promptly variety of questions related to car repairs and servicing
Explain labor and parts estimates
Explain to clients their automotive problems and the repairs done on their vehicles
Track progress on customers' vehicles, and keep customers apprised
Direct customers to cashier, and assist with cashier duties as needed
Prepare repair orders and customer bill, ensuring that final charges correlate to quotes
Maintain all required logs and records of service department activities
Perform other tasks that may be assigned from time to time
JOB QUALIFICATION
QUALIFICATIONS
Graduate of any Vocational Automotive Courses
Preferably with Auto dealership experience
With proven experience as auto mechanic
With excellent knowledge and understanding of mechanical, electrical and electronic components of vehicles
High level of attention to detail
Analytical and Problem-Solving Skills
Good judgment and interpersonal Skills
Proficient oral and written communication skills
OTHER JOB REQUIREMENTS
Education
Vocational Diploma / Short Course Certificate
Field of study
Others
Specialization
Others
MECHANICAL, Basic Electricity, Basic Electronics