senior specialist i - vehicle re marketing manilaJPMorgan Chase

Job Description:
Key Responsibilities:
Receive inbound and/or make outbound calls
Take auto loan applications over the phone, monitoring each one and informing the customer of any missing items
Convey auto loan decisions to customers
Provide required disclosures to customers
Ensure approved amount, APR, terms, payments, estimated state fees, funding conditions, and closing instructions are communicated verbally with the customers
Ensure all information is obtained and checked for accuracy prior to document preparation
Assist customers with changes to the loan application
Follow up on applications that have not yet booked
Route misdirected calls to the appropriate department
Answer general inquiries regarding the auto loan process (i.e. steps, rate quotes, etc.)
General Description:
Interfaces with clients
May deviate from established scripts and protocols to resolve issues
Escalates when necessary
Analyzes client disputes
May work outside established guidelines to assure that issues are addressed
May complete or compile issues logs and reporting
Skills (Intermediate):
Customer focus
Take ownership of each customer while empathizing and prioritizing customer needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building
Communication skills
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Problem solving skills
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed
Analytical skills
Critical thinker and ability to exercise independent judgment
Required to abide by all applicable regulatory and department practices and procedures
Computer skills
Research skills
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
JPMorgan Chase

Metro Manila
Permanent
Full-time