senior specialist i - re marketing vehicle manilaJPMorgan Chase

Job Description:
Our team provides exceptional customer service to our customers that are approaching the end of their lease. Specialists must have excellent phone skills with the ability to covey and explain lease end options and obligations to the customer. Must be able to handle high volume of inbound calls in a professional manner. Specialists interact with internal and external customers to validate data and document accounts pertaining to auto leases. Specialists must be able to provide customer support and be able to follow the quality initiatives by compliance and the Chase Auto line of business.
We are looking for individuals with a passion with customer service with the following skill sets:
Customer Focus
- Take ownership of each customer while empathizing and prioritizing needs
- Resolve conflicts and manage customer expectations
- Determine customer needs and provide appropriate solutions through relationship building
Communications skills
- Effective verbal and written communication with both external and internal customers
- Document customer account activities thoroughly and concisely
- Engage in interactive dialogue with customers through active listening
- Problem solving skills
- Approach problems logically and with good judgement to ensure proper outcomes
- Make appropriate decisions quickly and effectively on behalf of the customer
- Effectively prioritize work to ensure efficiency
- Conduct research as needed
- Accuracy and attention to detail
Work Schedule
The department's operational hours are 9:00 AM - 8:00 PM, Monday - Friday ET.
Work Schedules will be assigned during training. Candidates must be able to work any schedule within the department's operational hours.
Qualifications
- Minimum 1 year experience in a customer service / call center environment
- Assertive with excellent oral and written communication skills
- Proficient PC skills to include MS Word, Excel, and Outlook
- Scheduling Flexibility
- Ability to work independently and well organized
About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
JPMorgan Chase

Metro Manila
Permanent
Full-time