senior specialist i - direct auto ManilaJPMorgan Chase

Job Description:
Description
Our team provides exceptional customer service to our customers that are approaching the end of their lease. Specialists must have excellent phone skills with the ability to covey and explain lease end options and obligations to the customer. Must be able to handle high volume of inbound calls in a professional manner. Specialists interact with internal and external customers to validate data and document accounts pertaining to auto leases. Specialists must be able to provide customer support and be able to follow the quality initiatives by compliance and the Chase Auto line of business.
We are looking for individuals with a passion with customer service with the following skill sets:
Customer Focus
- Take ownership of each customer while empathizing and prioritizing needs
- Resolve conflicts and manage customer expectations
- Determine customer needs and provide appropriate solutions through relationship building
Communications skills
- Effective verbal and written communication with both external and internal customers
- Document customer account activities thoroughly and concisely
- Engage in interactive dialogue with customers through active listening
- Problem solving skills
- Approach problems logically and with good judgement to ensure proper outcomes
- Make appropriate decisions quickly and effectively on behalf of the customer
- Effectively prioritize work to ensure efficiency
- Conduct research as needed
- Accuracy and attention to detail
Work Schedule
The department's operational hours are 5:00 AM - 5:00 PM, Monday - Friday.
Work Schedules will be assigned during training. Candidates must be able to work any schedule within the department's operational hours.
Qualifications
- Minimum 1 year experience in a customer service / call center environment
- Assertive with excellent oral and written communication skills
- Proficient PC skills to include MS Word, Excel, and Outlook
- Scheduling Flexibility
- Ability to work independently and well organized
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the JobConnect tool.
Must meet the following minimum IJP Requirements:
TENURE: At least 12 months in current job and process.
PERFORMANCE: Satisfactory performance
CORRECTIVE ACTION: Not within the prescriptive period for attendance and/or behavior-related corrective action (written warning and above).
PERFORMANCE IMPROVEMENT PLAN: Not in any Performance Improvement Plan (PIP).
If you are interested in this opportunity, please discuss with your immediate manager before applying.
Please be certain that you meet the requirements and qualifications described above.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.
JPMorgan Chase

Metro Manila
Permanent
Full-time