senior product/ Application Support consultantFIS

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Computer Science
Travel Percentage : 25%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Your daily work will be to assist the Ambit Asset Finance (AAF) clients with their day to day management of the software as part of the Asset Finance Global Support Team, using your excellent analytical and problem-solving skills to replicate and analyse issues, and to provide guidance on client impact and potential solutions.
What you will be doing
In this role, you will report to a Product Support Manager Senior. You will be the face of the FIS organisation and utilise your communication skills to build strong and lasting relationships with your clients.
Client relationship building
Incident management
Act as the point of contact within a global support structure for diagnosis and resolution of incidents.
Engage directly with clients to resolve incidents
Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents.
Interact with a wide range of global experts in Bangalore and Christchurch, but also in the USA, Philippines and UK
Handle different situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities.
Proactively help to prevent future problems by developing and documenting new initiatives and processes, and highlighting any potential defects you may find
Responsible for ongoing learning of the Ambit Finance application and business processes of key clients.
Adhere to support processes, work instructions and standards
Provide support, training and assistance to others including peer reviews
Provide prompt escalation of functional, technical and project issues to Management
Remain up to date with functional and technical changes within the product
Remain up to date with new technologies and practices relevant to the organization
What you bring
Previous experience in a technical support role is essential
Experience in Accounting or Leasing would be highly beneficial but not required
English written and verbal communication skills
Experience with relational databases Microsoft SQL Server and Oracle
Experience with reading C# and a good understanding of Object-oriented development would be a plus
Sound analytical, design and problem-solving skills, with a high degree of numeracy and a capacity for complex concepts
A positive, proactive and professional attitude - a team player who can also work independently under minimum supervision
Maintain a focus on excellence always.
The desire to increase knowledge and skills when circumstances call for additional learning.
What we offer you
Competitive salary and attractive benefits
Training across core financial FIS solutions
A modern, international work environment and a dedicated and motivated team .
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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FIS

Makati City, Metro Manila
Permanent
Full-time