salesforce Administrator - freelance, remoteMagic

Salesforce Administrator - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: PhilippinesReporting To: Client via MagicCompensation: $8.00 / hourDescriptionAbout the Client
Our client is a rapidly growing healthcare staffing and home health organization that supplies compassionate, reliable providers to a variety of care settings. They prioritize taking care of their people so their people can take great care of patients, pairing strong support and benefits with modern technology. They value speed, trust, and doing good while doing well, leveraging innovative tools to bridge urgent needs with quality staff.Why does this role exist?
This role exists to provide Tier 2 Salesforce Administrator support for help desk escalations that require an admin license, ensuring timely resolution and a seamless experience for internal users. The team is expanding and needs a dedicated admin to own complex tickets, maintain data quality, and manage user provisioning across Salesforce and integrated systems as the organization scales. The position also supports process automation, documentation, UAT for major releases, and vendor coordination to safeguard platform reliability and performance.The Impact you'll makeHelp Desk Escalations and Incident Management
Own and resolve technical support escalations requiring a Salesforce Administrator license
Triage, troubleshoot, and close Tier 2 tickets; perform proxy logins as needed
Monitor trends, identify recurring issues, and recommend preventive fixes
Salesforce Administration and Data Operations
Execute data loads and bulk updates using Data Loader and related tools
Maintain data integrity through validation, deduplication, and audit checks
Manage roles, profiles, permission sets, page layouts, and record types
User Provisioning and Onboarding
Set up new hires, new teams, and new regions in Salesforce
Provision and coordinate access in associated systems (Gmail, Dialpad, Sense, TR)
Maintain access controls and deprovisioning in line with security best practices
Automation, Documentation, and Collaboration
Interpret, troubleshoot, and support Salesforce Flows and workflows
Create and maintain clear documentation for flows/workflows and admin processes
Assist teammates with flow logic and improvements; contribute to knowledge base articles
UAT and Vendor Coordination
Perform User Acceptance Testing prior to large project rollouts, documenting results
Conduct proxy testing to validate end-to-end business processes
Manage and follow through on support tickets with vendors to resolution
Skills, Knowledge and ExpertiseRequired:
Current Salesforce Administrator certification
2+ years of hands-on Salesforce Administration, including Tier 2 support
Proven experience with Data Loader and bulk data operations
Demonstrated proficiency with Salesforce Flows and workflow/process automation
Experience with user provisioning and coordinating access across integrated tools (e.g., Gmail, Dialpad, Sense, TR)
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:
Technical: Salesforce core admin (roles, profiles, permission sets, page layouts, record types), Flows, validation rules, data model fundamentals, sandbox/use of proxy logins, help desk tools, and vendor ticket coordination
Operational: Data hygiene, documentation, UAT planning and execution, and trend analysis to drive prevention
Soft skills: Analytical problem-solving, clear communication, customer empathy, ownership mindset, attention to detail, and collaborative teamwork
You should apply if...
You thrive in a fast-paced, service-oriented environment and take pride in resolving complex issues for internal users
You balance speed with precision, protecting data quality while delivering timely solutions
You enjoy partnering with cross-functional teams, translating business needs into scalable Salesforce solutions
You are proactive, process-improvement minded, and comfortable working a consistent Pacific Time schedule
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
40 hours per week
Monday - Friday: 8:00 am - 5:00 pm (Pacific Standard Time)
Compensation:
$8 per hour
No benefits package included
Benefits
Magic

Taguig City, Metro Manila
US$8.00 per hour
Contract
Full-time